Frequently Asked Questions

The Subscription

How does the subscription work?

You choose the tier that fits your space, and we handle everything from there. Your arrangement is designed, delivered, and installed each week by our team. The following week, we return with a fresh arrangement to swap it out. No prep, no extra delivery fee, and no fuss.

Do I have to sign a contract?

No. Subscriptions are paid weekly with no long-term commitment. You can pause, adjust, or cancel anytime.

What's the difference between the tiers?

The tiers differ in size, stem variety, and price. The Cutting and Garden are our most approachable options, suited to a single counter or desk. The Conservatory and Estate are built for larger, more prominent spaces — lobbies, feature rooms, reception areas. Sprouts lets you dress multiple tables, stations, or restrooms at once with small bud vase arrangements, priced per vase. And Bespoke is fully custom, starting with a consultation. See the full lineup on our Build Your Order page.

Can I get a personal floral subscription for my home?

Yes. As long as someone is available to receive your delivery each week, we're happy to bring Arbor & Vines into your home. We're not able to leave arrangements outdoors, so having someone on site at a regular delivery time is required.

How do I cancel my subscription?

You can cancel, pause, or adjust your subscription anytime by calling our studio at 651-870-2179. No advance notice required, no long-term commitment.

Delivery

Where do you deliver?

We deliver throughout Minneapolis, Saint Paul, and the entire Twin Cities metro, plus Hudson and River Falls in Western Wisconsin. See our Delivery Details page for the full list by city and county.

When do you deliver?

We deliver on Mondays, Thursdays, and Fridays every week. You can select your preferred delivery date at checkout. Special occasion and custom delivery days may be available upon request.

What happens if I miss a delivery?

If no one is available to receive your arrangement, we'll bring it back to our shop to preserve its freshness. You're welcome to pick it up at no charge, or we can schedule a redelivery (which may be subject to an additional fee). See Delivery Details for more.

Your Arrangements

Can I customize my arrangement?

Truly custom arrangements start with our Bespoke tier, which begins with an in-person or phone consultation. Reach us at 651-870-2179 or email us to get started. For our off-the-shelf tiers, our designers select the freshest seasonal stems each week — so while you're not choosing specific flowers, you're always getting what looks best right now.

How long do the arrangements last?

With fresh water and the flower food packets included with your first delivery, your arrangement should last 5–7 days. Some stems will naturally last a little longer than others. For optimal longevity, adding fresh water and trimming stems can extend the lifespan to 7+ days. We offer touch-up services by request for a small fee.

What if I'm not satisfied with my arrangement?

If something isn't right, call us within 24 hours and we'll make it right — either with a replacement or a refund, depending on the situation.

Special Orders

Can I buy a single arrangement without a subscription?

We specialize in weekly floral subscriptions and don't offer one-time arrangements. If you need flowers for an event, we'd love to help — see below.

Can you do flowers for an event?

Yes — whether you need a full room of arrangements or a few signature pieces, we can put something beautiful together. Event packages start at $500, and we typically need about three weeks of lead time. Call us at 651-870-2179 or email us to start the conversation.